PRIVACY POLICY
Majestic Stays ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make an enquiry, or book a stay at one of our Christchurch properties.
By using our website or booking with us, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you make a booking or enquiry, we may collect:
Full name and contact details (email, phone number, postal address)
Payment information (processed securely via our payment provider)
Booking details (check-in/check-out dates, number of guests, property selected)
Identification information where required for booking verification
Communication history (emails, messages, or enquiries you send us)
Website usage data (via cookies and analytics tools — see Section 6)
2. How We Use Your Information
We use your information to:
Process and confirm your booking
Charge payments and security deposits in accordance with our Booking Terms
Communicate with you before, during, and after your stay
Send booking confirmations, check-in instructions, and rental agreements for signature
Respond to enquiries and provide customer support
Improve our website, services, and guest experience
Comply with legal, tax, and regulatory obligations in New Zealand
With your consent, send promotional offers or updates about our properties (you may opt out at any time)
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
Payment processors to securely process payments and deposits
Property management software providers used to manage bookings, communications, and guest records
E-signature providers used to send and collect signed rental agreements
Cleaning and maintenance contractors, where necessary to coordinate your stay
Government or regulatory authorities, where required by law
Booking platforms , if your reservation was made through one of these channel
We require all third parties who process your data on our behalf to keep it secure and use it only for the purposes we specify.
4. Data Storage and Security
Your information is stored securely using industry-standard measures, including encrypted payment processing and secure cloud-based booking software. While we take reasonable steps to protect your data, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
5. How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or tax reporting requirements. Booking and payment records may be retained for a minimum period as required under New Zealand law.
6. Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to:
Understand how visitors use our site
Improve website performance and user experience
Measure the effectiveness of our marketing
You can disable cookies through your browser settings, though this may affect some website functionality.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
Request access to the personal information we hold about you
Request correction of any inaccurate or outdated information
Withdraw consent for marketing communications at any time
Make a complaint if you believe your information has been mishandled
To exercise any of these rights, please contact us using the details below.
8. Children's Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.